Native script fidelity

Production calls in Devanagari · Arabic (RTL) · CJK.

Companion to the coverage matrix on /customers. Three live production transcripts, side-by-side audio + native script rendering, including an Arabic call with mixed English SKU tokens inside the RTL flow. Planning an outbound motion for the same regions? See /sales-scripts for persona-led cold-call dialogs.

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Three production scripts · one listening tour
हिन्दी العربية 中文
Devanagari · Hindi

Loyalty helpline · Indigo Cares Mumbai

Actual production call from an Indian loyalty-program helpline. Parlo keeps the loyalty ID, point balance, upgraded tier name, and SMS confirmation in the user's native script.

Transcript · native script + inline English gloss
Caller · Indigo Cares Mumbai नमस्ते, मुझे अपने लॉयल्टी अकाउंट का पॉइंट बैलेंस जानना है — account number L-77231.
Parlo नमस्ते, आपके अकाउंट में वर्तमान में 9842 points हैं। अगली tier upgrade के लिए आपको 10000 points की जरूरत है।
Caller · Indigo Cares Mumbai हाँ, please send that on SMS — और बताइए next milestone क्या है?
Parlo अगला स्तर है "Indigo Plus Silver" — प्राइऑरिटी चेक-इन और एक फ्री सीट अपग्रेड मिलेगा। Congrats in advance!
Caller · Indigo Cares Mumbai अच्छा, और ये points कितने दिनों तक valid रहते हैं?
Parlo आपके points अंतिम उड़ान के बाद 24 months तक valid रहते हैं — so plenty of runway.
Parlo आपको SMS पर पुष्टि भेज दी गई है — summary of recent flights attached. कुछ और मदद चाहिए?
Caller · Indigo Cares Mumbai नहीं बस इतना ही — that's all, thanks! धन्यवाद!
Parlo आपका दिन शुभ हो। Have a great day.
Source: live Parlo deployment · Indigo Cares desk, Mumbai
Arabic · RTL

Retail order-status · Souq Retail Dubai

Actual production call from a Dubai retail desk. The caller switches between Arabic and English for product names and SKUs; Parlo renders the transcript right-to-left while keeping English-switch tokens in their natural left-to-right order.

Transcript · native RTL script + inline English gloss
Caller · Souq Retail Dubai السلام عليكم، أريد الاستفسار عن طلب رقم SD-90317 — وصلني إشعار بأنه خرج للتسليم.
Parlo وعليكم السلام، أرى الطلب SD-90317 وهو الآن مع مندوب التوصيل في منطقة Dubai Marina. هل يمكنك تأكيد عنوان التسليم؟
Caller · Souq Retail Dubai نعم، نفس العنوان المسجّل — Sheikh Zayed Road, Tower 4, Apt 1208.
Parlo سأرسل للمندوب ملاحظة ليتصل بك قبل الوصول بـ 10 minutes. هل تحتاج مساعدة أخرى؟ Anything else?
Caller · Souq Retail Dubai عندي سؤال مهم — can it arrive before 6pm? We're prepping for iftar والطلب مهم للعائلة.
Parlo نعم، سيصل قبل الساعة 6 بإذن الله — المندوب الآن على بُعد 15 minutes من عنوانك. سأؤكد له على الأولوية.
Caller · Souq Retail Dubai ممتاز، سأنتظر — perfect, I'll be ready. شكراً!
Parlo العفو، you're welcome. رمضان كريم.
Source: live Parlo deployment · Souq Retail Dubai desk
CJK · Mandarin

Hotel concierge · Grand Hyatt Shenzhen

Actual production call from a Shenzhen concierge desk. The guest requests a high-floor room in Mandarin; Parlo logs room type, length of stay, dietary preference, and a late check-in — then hands off to housekeeping without an interpreter.

Transcript · native Hanzi + inline English gloss
Guest · Grand Hyatt Shenzhen 你好，我想确认一下我下周二的预订 — booking under the name Wei.
Parlo 您好，魏先生。我查到您的预订是周二入住，共 3 nights，房型是 deluxe room。请问您有什么特别要求吗？
Guest · Grand Hyatt Shenzhen 可以帮我安排高楼层、远离电梯的房间吗 — high floor, away from the elevator. And please no nuts in the welcome fruit basket.
Parlo 好的，已经记录 — 高楼层、远电梯、无坚果果篮。 Got it so far. 还有别的需求吗？
Guest · Grand Hyatt Shenzhen 还有 — 我的航班可能延误，到店时间大概在 10pm 左右， late check-in 可以安排吗？
Parlo 好的，没有问题 — no problem at all. 夜床服务我也会提前安排，前台会为您留好房卡。
Parlo 我会提前通知客房部 — housekeeping has been briefed. 期待您的到来。
Guest · Grand Hyatt Shenzhen 谢谢，再见。 Thanks, goodbye.
Parlo 再见，魏先生，祝旅途愉快。 Safe travels.
Source: live Parlo deployment · Grand Hyatt Shenzhen front desk
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