Parlo handles calls in every language your customers use — natively, in real-time, without hold music or routing menus.
Parlo handles the calls that keep your business running — at scale, in every language your customers speak.
We have 40% of our inbound calls in Spanish or Portuguese. Before Parlo, those calls went to a queue or got mishandled by our English-only IVR. Now every caller gets a native conversation on the first call. Our CSAT jumped 22 points in the first month.
Our dispatch team handles calls from drivers in 12 countries — most don't speak English as their first language. Parlo handles the whole intake in their native tongue, logs the ticket, and escalates only when it actually needs human review. We cut our dispatch phone costs by 60%.
We were skeptical about AI voice for payment support — our customers are sensitive about billing calls. But Parlo handles disputes, payment updates, and refund requests without any awkward "please hold." Our agents only get calls that actually need them now. Game-changer for our volume.
Most voice AI platforms fake multilingual support. Parlo is built differently, from the model up.
Real-time language detection from the first syllable. Parlo identifies and responds natively — no menu trees, no "press 2 for Spanish," no routing delay.
Real-time detectionInstant pickup, instant resolution. Parlo handles the full conversation autonomously in under 500ms response time — 24/7, across every timezone and language your customers live in.
Always-onCustomers mix languages mid-sentence. "Quiero track my order" is real. Parlo follows naturally — Hindi to English, Spanglish, Franglais — without confusion or restarts.
Mid-sentence awareNo PhD required. Parlo slots into your phone system and starts handling calls immediately.
Point your phone number or SIP trunk at Parlo. Works with Twilio, Vonage, or any carrier. Takes under 10 minutes.
Define your agent's persona, workflows, and integrations. Connect to your CRM, booking system, or any API. No code needed for the basics.
Flip the switch. Parlo starts taking calls immediately. Monitor conversations, track resolution rates, and adjust in real-time from your dashboard.
Real multilingual NLP — not English models with translation bolted on. Every language is a first-class citizen.
Including code-switching, regional dialects, and real-time language detection.
Every stage of the call path is engineered for real-time conversation across languages — including code-switching mid-sentence.
Not a translation layer. One model, 50+ languages, regional script support including Devanagari, Arabic, CJK, Cyrillic.
No batch boundaries. ASR, LLM, and TTS all stream in parallel for natural turn-taking.
SIP, WebRTC, and CCaaS connectors. Webhooks to your CRM. SOC2 path on Enterprise.
Most platforms bolt on multilingual "support" as an afterthought. The result: robotic translations, missed cultural context, and agents that fall apart the moment a customer switches languages mid-sentence.
Parlo's voice agents are trained on multilingual NLP from the ground up. They detect language in real-time, understand code-switching, and resolve issues with native fluency. Not a translation. A conversation.
No sales call. No wait. Try speaking in any language — Spanish, Mandarin, Hindi, anything.
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Used by logistics, e-commerce, and SaaS teams serving global customers.
<\!-- Mockup -->A live German customs call with mid-sentence code-switching — natural voice, sub-second response, and structured extraction on the way out.
No audio plays until you press play — 60 seconds.
We're onboarding teams serving multilingual customers this quarter. Drop your work email and we'll reach out within 48 hours.
Most voice AI platforms treat multilingual support as an afterthought — English-first models with translation layers bolted on. Parlo is built multilingual-native from the model up. Language detection, response generation, and conversation management all happen in the customer's native language, not through a translation proxy. The result: natural fluency instead of stilted machine translations.
Yes — real-time language detection runs on every utterance, not just at call start. When a caller switches from Spanish to English mid-sentence ("Quiero check my order"), Parlo detects the shift instantly and responds in kind. Spanglish, Hinglish, Franglais — it handles the way real conversations actually work, without confusion or restarts.
We target sub-200ms end-to-end response latency — conversations feel genuinely real-time with no awkward pauses. Latency varies slightly by language and call complexity, but we're optimizing constantly to stay below the threshold where a human notices a delay.
Parlo connects via REST API and webhook events for all call lifecycle data (started, resolved, escalated). For telephony, we support SIP trunks and work with Twilio and Vonage — point your inbound number at Parlo's endpoint and you're live. Common CCaaS connectors for Salesforce, Zendesk, and Intercom are available. Full docs at /docs.
Usage-based pricing per conversation minute — you pay for what you use, not a bloated seat license. Starter at $0.18/min, Growth at $0.14/min, Enterprise custom. No language tax — 50+ languages at one rate. See full pricing details →
All call data is encrypted in transit (TLS 1.3) and at rest (AES-256). We're on the SOC 2 Type II path and support regional data residency for strict localisation needs. PII handling complies with GDPR and CCPA. Read our full security documentation →